Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer a 5€ flat rate shipping to Metropolitan France.

Free shipping for all orders over 60€ will be applied for orders to Metropolitan France.

Shipping option	Estimated delivery time	Price
La Poste	1 to 2 business days	5€

International Shipping

We offer international shipping to all countries for a fixed price of 30€. All shipments are done by La Poste.

Free shipping is available for all orders over 90€.

Estimated delivery time	Price	Continent
3 to 4 business days	30€	Europe
4 to 8 business days	30€	America
3 to 7 business days	30€	Africa
5 to 10 business days	30€	Asia
5 to 10 business days	30€	Oceania

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cana Essentials is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Click here to track your order

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please notice that returns are not available for personalized items unless there was a mistake done by Cana Essentials. In this case, you could send the item back and the total cost will be refunded plus the return cost.

If you have any further questions, please don't hesitate to contact us at contact@canaessentials.com .